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Customer Logistics Specialist-Danone

Danone - Broomfield, CO

 

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Danone North America is the largest Benefit Corporation in the world. Our mission is to bring health through food to as many people as possible.

 

POSITION DESCRIPTION: The Customer Logistics Specialist is accountable for managing the order to delivery process for large customer accounts specifically, the Tier 1 or Top 30 customer accounts. They are the face of Danone North America to our customers. The Customer Logistics Specialist will proactively lead the resolution of all issues related to customer orders. They collaborate with the Customer and Field Sales to meet service objectives and deliver growth. They are responsible for driving productivity initiatives and delivering cost and service improvements in partnership with Supply Chain and Field Sales. Minimal travel required.

 

RESPONSIBILITES:

 

Customer Order & Logistics Management

Manages strategic Tier 1 customer accounts, from order receipt to delivery including order fill, transportation planning, on time delivery monitoring, exception management and supporting promotions, seasonal and new item launch management.

Customer relationship management – effectively deliver communications on service interruptions and product availability

Acts as first point of contact to investigate problems and facilitate issue resolution in order to maximize timely and efficient sales order and invoice processing.

Monitors service performance and drives service improvement by analyzing root cause, recommending and implementing improvements to advance service performance.

Investigate order/invoice processing problems and facilitates issue resolution

 

Productivity & Process Improvement

Identifies opportunities to innovate, improve service and/or reduce cost. Analyzes opportunities, develops recommendations and implements process improvements that deliver results.

Drives cross functional collaboration with Supply Chain, Customer and Field Sales to achieve supply chain efficiencies.

Develops and maintains process and procedure documentation.

Develops and maintains training content; plans and provides training to new hires.

Manage customer scorecards and provide service level reporting to internal and external partners; responsible for maintaining service performance including root cause analysis and managing service to targets

Maintains master data supporting the customer order to deliver processes

Monitors and manages EDI transaction processing supporting customer order to delivery processes.

 

Education and Experience:

SAP experience preferred

Bachelor’s Degree required (3-5 years relevant experience and/or 1-3 years internal experience may be considered in lieu of degree)

At least 3 years of progressive Customer Service, Logistics or Supply Chain experience required

 

Knowledge, Skills and Abilities:

Must be able to work well in a self-managed team environment. This includes cooperatively scheduling work, vacation, hours, and team task assignments.

Demonstrated experience in Order Fulfillment & Management, Transportation, Pricing Structure and the Credit and Returns process required

Demonstrated experience or relevant knowledge in the following areas: SAP, MEI, BW, Forecasting, Planning, Inventory Management preferred

Ability to apply a logical, creative and comprehensive approach to problem solving

Capacity to comfortably interact with all levels of the business and customers to deliver results in a fast-paced environment

Judgment to resolve issues with the appropriate sense of urgency including after standard business hours support

Ability to maintain productivity and professionalism while under pressure to meet strict deadlines and balance multiple priorities; Displays attention to detail for both accuracy and content

Ability to collaborate cross-functionally to analyze issues, develop corrective actions or continuous improvement process, align stakeholders to implement the change and communicate the outcome

Excellent communication skills both written and verbal

Intermediate level Microsoft Office skills required

 

Danone North America is a Certified B Corporation business unit of Danone and operates in the U.S. from headquarter offices in White Plains, NY and Broomfield, CO. For more information, please visit DanoneNorthAmerica.com.

 

Danone North America is an equal employment and affirmative action employer. All qualified applicants will receive consideration without regard to race, color, religion, disability, sex, sexual orientation, gender identity, national origin, age, veteran status, genetic characteristic or any other unlawful criterion.