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Customer Success Consultant

Location: Denver, Colorado, USA

Reports to: Customer Success Manager in Denver

 CONTACT Greg Krason at 720-903-0170 if interested in this opportunity

Job Purpose Summary

The Customer Success Consultant is responsible for ensuring the satisfaction and success of a portfolio of Oniqua customers. Working with the Customer Success Manager and the customer, you will manage and execute agreed business improvement engagements and drive valuable business outcomes for every customer. The ideal candidate will be passionate about delivering measurable benefits to clients; using a continuous improvement approach that focuses on business process while leveraging Oniqua’s analytic solution. Candidates will be enthusiastic and driven to succeed within a small dynamic team. This position reports into the Customer Success Team.

Key Responsibilities and Accountabilities

The Customer Success Consultant is ultimately responsible for ensuring the customer is realizing the expected return on its investment in Oniqua’s data-driven analytic software solution and consulting services.

Project and Capability Delivery

  • Deliver consulting engagements leading to improved MRO inventory optimization. This activity may include engagement with Operations & Maintenance as well as Supply Chain functional areas that are supported by Inventory Management.

  • Develop strong relationships with senior client stakeholders and project team members to increase Oniqua’s influence across the customer organization

  • Facilitate requirement analysis workshops with clients in order to document key process and data definitions

  • Work with Oniqua Analysts to translate client requirements into final design and configuration for initial enablement

  • Articulate and drive acceptance of key recommendations and required changes provided by Oniqua Analysts

  • Provide expertise and guidance to customers on agreed statements of work

  • Responsible for customer adoption of all agreed Oniqua capabilities

  • Identify and validate additional opportunities for future prioritization and sales activity

    Monitor and Measure Value

  • Document progress and completion of key tactical objectives in Account Planning system

  • Continuously measure and monitor business value gained for each customer

    Improve Oniqua’s Business

  • Proactively contribute to continuously improving Oniqua’s capabilities and solution offerings

  • Lead or act as a team member for internal initiatives aimed at business process improvements

  • Perform other duties and responsibilities, as assigned

    Essential Experience and Skills

    This consulting position requires a demonstrated ability to deliver solid business outcomes using sound business improvement frameworks and analytic capability.

  • Minimum of 3 years’ experience in Inventory Management or Inventory Control function, with at least 2 years in a manager or consulting role

  • Experience in an asset intensive industry (e.g. Mining, Oil & Gas or Utilities)

  • Proven experience in leading and managing improvement projects to deliver measurable business value

  • Proven experience in business process mapping and root cause analysis

  • Qualification in Inventory Management, Asset Management, Engineering, or Management desired

  • Demonstrated knowledge of continuous improvement methods (Lean, Six Sigma, TQM) desired

  • Functional knowledge of ERP systems (e.g., SAP, Ellipse, Oracle, Maximo, JDE, et al.)

  • Strong story-telling and presentation capabilities

  • Demonstrated ability to build credibility with senior stakeholders

  • Strong leadership skills

  • Excellent written and verbal communication skills

  • Strong grasp of the power of information display; using reporting and dashboards to drive business change

  • Strong analytic and problem solving skills

  • Solid understanding of and experience in change management

  • Attention to detail and a methodical approach to work

  • Self-starter who can work autonomously when required

  • Solid team player who can play a supporting role when required

  • Flexibility and willingness to travel to client locations

    Measures of Success:

  • Customer Success Scorecard ratings

  • New / Expanded opportunities identified within existing customer portfolio

  • Customer and consultant feedback

  • Adherence to Oniqua values and cultural fit